Refund Policy

At AMZ GLOBAL SUPPLIES LLC, we aim to provide customers with professional digital products and services.

Because many of our services involve customized digital work, refund eligibility may depend on the type of purchase, the reason for the request, and the stage of completion.

1. Digital Products

Because digital products can be delivered electronically and may be accessed immediately, completed digital product purchases are generally non-refundable once the product has been successfully delivered or accessed.

However, we may consider a refund or replacement when:

• The wrong digital product was delivered.
• A duplicate charge occurred due to a technical error.
• A delivered file is materially corrupted or unusable.
• An error occurred in fulfilling the order.
• A refund is otherwise required by applicable law.

Where reasonably possible, we may first provide a corrected or replacement file.

2. Customized Digital Services

Services such as eBook writing, editing, proofreading, formatting, cover design, publishing preparation, and distribution support may involve work performed specifically for a customer.

For customized services:

• If work has not yet started, a refund request may be considered subject to the applicable order or service terms.
• If work has already started, any refund may be reduced to account for work already performed, resources used, or deliverables already provided.
• Once a project has been substantially completed or delivered, it may no longer be eligible for a refund except where required by applicable law.

3. Cancellation Requests

Customers wishing to cancel a project should contact AMZ GLOBAL SUPPLIES as soon as possible.

Cancellation requests should include:

• Customer name
• Order or project number
• Date of purchase
• Product or service purchased
• Reason for cancellation

We will review the request based on the status of the project and the applicable terms.

4. Revisions and Corrections

Where revisions are included in a purchased service, customers should use the available revision process before requesting a refund based on dissatisfaction with the delivered work.

If a delivered service does not reasonably match the agreed scope, customers should contact us and give us an opportunity to review and, where appropriate, correct the issue.

A request for revisions that falls within the agreed scope does not automatically qualify for a refund.

5. Digital Delivery Problems

If you have paid for a digital product or service but have not received the expected digital files, please contact us.

We will review the order and, where appropriate, resend the files or provide another method of delivery.

Customers should also check their spam, junk, promotions, or other email folders before reporting a missing delivery.

6. Third-Party Services

Some services may involve third-party publishing, distribution, marketplace, software, or other platforms.

AMZ GLOBAL SUPPLIES does not control third-party policies, fees, approval decisions, technical requirements, availability, or refund policies.

Third-party fees may be subject to the applicable third party's own terms and refund policies.

7. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in a customer's account may vary depending on the payment processor or financial institution.

8. Refund Requests

Refund requests should be sent to:

info@amzglobalsupplies.com

Please include the following information:

• Full name
• Order or project number
• Date of purchase
• Product or service purchased
• Reason for the refund request
• Relevant supporting information, if applicable

We will review the request and respond within a reasonable period.

9. Payment Disputes

Customers are encouraged to contact AMZ GLOBAL SUPPLIES before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the issue.

Nothing in this section limits any rights or protections available to customers under applicable law.

10. Legal Rights

This Refund Policy does not limit any mandatory refund, cancellation, or consumer rights provided by applicable law.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will continue to apply.

11. Contact Information